Managed Services

Assure your vision and amplify your investment in digital
transformation with Peloton’s team of architects, developers,
and program managers who have the business insight to help
you realize business value along every step of your cloud journey.

Managed Services

Managed Services Support is in high demand. Customers are increasingly outsourcing onboarding, training, application support, issue resolution, regular health checks, and application management. By doing so, companies can optimize their technology operations, boost agility, improve efficiency, and accelerate their digital transformation journey. Regardless of where you are on your digital transformation journey, Peloton Consulting Group can help you when and where you need it most.

Implementation and Optimization:

  • Efficient Processes: Proper implementation ensures that Oracle applications align with business processes, promoting efficiency.
  • Maximized ROI: Ongoing optimization enhances the application’s performance, ensuring businesses get the maximum return on their investment.

Customization and Integration:

  • Tailored Solutions: Customization allows businesses to adapt Oracle applications to their unique needs, fostering better alignment with organizational processes.
  • Enhanced Connectivity: Integration ensures seamless data flow between Oracle applications and other systems, preventing data silos and promoting a holistic view of business operations.

Training and Support:

  • User Empowerment: Proper training empowers users to make the most of Oracle applications, improving productivity and reducing errors.
  • Timely Issue Resolution: Ongoing support ensures that any challenges or issues are addressed promptly, minimizing disruptions to business operations.

Performance Monitoring and Tuning:

  • Optimized Performance: Regular monitoring and tuning maintain optimal performance, preventing slowdowns or system failures.
  • Improved User Experience: Tuning enhances the speed and responsiveness of Oracle applications, contributing to a better overall user experience.

Security and Compliance:

  • Data Protection: Robust security measures protect sensitive data from unauthorized access, reducing the risk of data breaches.
  • Regulatory Compliance: Compliance measures ensure that businesses adhere to industry regulations, mitigating legal and reputational risks associated with non-compliance.

Managed Services: Manage The Application
Functional & Technical Application Management
Training & Education
Application Enhancements

 

Services to drive digital transformation and achieve
optimal performance.

A Wide Variety of Services That Meet Your Needs

Reporting & Analytics

Dedicated Support

Timely Issue Resolution
Staff Augmentation Services
24/7 Support
Data Services

Training

Standard Application & Technical Training
Custom Developed Training
Oracle Guided Learning
On-site/Virtual Training Class Delivery
Monthly Skill Enhancement Training Classes
Integration

Ongoing Maintenance

System Updates
System Troubleshooting
Routine Tasks
Operational Benchmarking Services
Security and Compliance
Oracle Custom Role Definition
Oracle Subscription Audit Support
Custom Applications

Testing-as-a-Service

Quarterly Release Testing
Custom Application Testing
Automated Testing
Performance Testing
Security Services

Continuous Improvement

Proactive approach to optimizing systems.
Regular Health Checks
Proactive Feature Introductions
System Performance Improvement
Technical Enhancements & Monitoring Services
Infrastructure

Understanding of Client

Dedicated Team
Change Management Expertise
Business Process Outsourcing

Managed Services

Understanding the Client

Dedicated Team
Change Management Expertise
Business Process Outsourcing

What Makes Us Unique

Domain Knowledge

Supporting Applications is not just about having the technical expertise - each of our Managed Services team members comes with a deep business backgrounds in their particular area of expertise which allows the team to engage with the end users at a functional level.

Support Methodology

Peloton Managed Services leverages a highly structured approach to support all activities ranging from daily routine items, to complex user requests and system enhancements. All processes and outcomes are clearly documented to ensure full transparency.

Full Service Partner

We offer advisory, implementation, and support services across the key functions of finance management (ERP), financial planning & budgeting, financial close & reporting, human capital management, and supply chain management.

Technical Expertise

Successful support of integrated financial, planning and reporting solutions demands more than just knowledge in any specific tool - it requires a breadth of technical skills and the integration expertise to make the components optimally work together.

Support Flexibility

Peloton recognizes that your support needs change over time-hours can be carried over from month to month within the quarter and the program can be adjusted up and down as your business needs evolve.

Understanding of Client

Client will be supported by dedicated team members that will have the in-depth knowledge of your business and environment, and appreciation for the issues that face the organization, the diversity and uniqueness of its businesses, and the various stakeholders involved in Client's processes.

Customer Success

Global Paint Manufacturer reduces order entry from 20 minutes to 5 with Oracle EBS & Managed Services

Global EBS Rollout and Managed Services for Industrial Manufacturer

Oracle ERP Cloud centralizes accounting and automates customer billing & fixed assets depreciation for Renewable Energy Company

Streamlined reporting helps $5.3B Real Estate company enhance reporting process and optimize calculations

Insights

Customer Testimonial: Pacific Dental Services

Video

Oracle 19c Update: ERP Cloud Financials & Procurement
Top Reasons to Partner with Peloton for Managed Services

Video

Peloton Application Managed Services Clients

Complimentary Discovery Briefing

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