Program and change management support helps $49.1B pharmaceutical company implement a strategic transformation initiative

Business Challenges

  • Complex and Disparate Systems – Systems could not sustain alignment to new business processes and innovation
  • Inconsistent Communication and Transparency  – Global stakeholders did not have an effective mechanism to make key decisions, collaborate, or cascade information to achieve the vision of the initiative
  • Limited Visibility – System users lacked integrated view of full drug development portfolio planning and pipeline

Approach

  • Aligned the Key Stakeholders – Established a strategy and detailed plan to focus on transparent communication, robust training, and a change management strategy to roll out the global solution
  • Facilitated the Change Journey – Documented the current state, supported in the design of the desired end state, and executed the steps to achieve the vision
  • Lean, Agile Project Management Program – Leveraged agile program management approach to ensure stakeholders were informed of progress towards the end-state goals
  • Communication Development and Distribution – Wrote and distributed key messages via multiple internal communication platforms
  • Successful Deployment – Focused the team on high priority items to achieve key milestones and position the team for success

Impact

  • Improved Management of Operational Data – Complex, disparate systems were sunset in order to develop an enterprise-wide approach to manage operational data
  • Business Process Improvement - Significant business process redefinition for each division offered improved efficiencies and created a cohesive process across functions
  • Visibility into the Drug Development Pipeline - Created an end-to-end platform that provides visibility to the drug development pipeline from early stage research through late stage development