Alta Resources: Oracle Cloud EPM Case Study

Alta Resources provides outsource services to companies that have well-known business center and call center services. With locations across North America, Asia and Central America, Alta solves complex customer care challenges for the world’s biggest brands.

Business Challenges

  • Rapid Business Growth & Change – Maintaining a significant number of offline spreadsheets and processes became cumbersome and decentralized
  • Inconsistent Reporting – Extensive Metadata and their revenue models were unique and maintained in separate Excel spreadsheet models with little control. This resulted in difficulties producing consistent reports
  • Disconnected Financial Systems – Sought for one source of the truth to simplify driver-based revenue modeling with a more cohesive, integrated EPM planning and reporting solution


  • Foundation – Implemented Oracle Cloud EPM as the foundation for client level revenue modeling, Financials planning and financial reporting and analysis
  • Standardization – Established standards and controls across business metadata, revenue and expense drivers, and financial reports allowing for more consistency across organization
  • Dynamic Reporting – Developed Management Reports views that allowed for dynamic views based on Location and Client selection


  • Driver Based Modeling – Consistent revenue models across all clients, as well as driver-based labor and expense, attrition, and asset depreciation models
  • Scalable – Gained the ability to provide better analytics to support the business with an application and metadata that supports future growth
  • Centralized and Standard Reporting – Dynamic Management Reporting views allows the Finance team to distribute standard reports to Account Managers

Complimentary Discovery Briefing

What are you interested in?
This field is for validation purposes and should be left unchanged.